B9MYR Privacy Policy

1. Introduction

B9MYR ("we", "our platform") is an online casino gaming platform operating for users in Malaysia. We understand that your personal information is a trust you place in us, and we take this responsibility very seriously.

This Privacy Policy explains the types of personal data B9MYR collects when you use our platform, the purposes for which it is collected, how we protect it, and your rights as a data subject. This Policy applies to all services provided by B9MYR, including account registration, deposits, withdrawals, slots, live baccarat, and all other interactions with our platform.

By registering as a B9MYR member or by continuing to use our services after this Privacy Policy has been updated, you hereby consent to the collection and processing of your personal data as described in this document. If you do not agree with any part of this policy, please discontinue use of the B9MYR platform and contact us to close your account.

2. Information We Collect

B9MYR collects various types of information to enable us to provide the best, safest, and most responsible service to our members. The data we collect falls into several main categories:

a) Personal Identity Information

• Full name as it appears on your official identification document.
• MyKad number or passport number.
• Date of birth for age verification purposes (must be 18 years of age or older).
• Full residential address in Malaysia.
• An active, registered mobile phone number.
• A valid and active email address.

b) Financial & Transaction Information

• Bank account details or digital wallet numbers used for deposits and withdrawals.
• Deposit transaction records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Withdrawal history and account balance.
• Betting records and in-platform gaming activity.

c) Technical & Device Information

• The IP address of the device used to access B9MYR.
• Web browser type and operating system.
• Access log data includes the date, time, and pages visited.
• Cookie information and similar tracking technologies.

3. How We Use Your Information

Every piece of information B9MYR collects is used for legitimate and transparent purposes. We do not use your data for anything unrelated to the services you use. The following are the primary purposes for which your personal data is used:

• Account Management: To create, verify, and manage your B9MYR member account, including the mandatory KYC process.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other local payment methods, as well as manage withdrawals in Malaysian Ringgit (RM).
• Platform Security: To detect and prevent fraudulent activity, money laundering, multiple account usage, and any other security threats.
• Legal Compliance: To fulfil our legal obligations under Malaysia's PDPA 2010 and applicable industry compliance requirements.
• Service Improvement: To analyse usage patterns and improve the gaming experience across our platform, including slots, live baccarat, and other casino games.
• Communications: To send account-related notifications, promotional updates (with your consent), and customer support responses.
• Responsible Gaming: To monitor betting patterns and identify members who may benefit from responsible gaming support.

4. Sharing Information with Third Parties

B9MYR does not sell or rent your personal data to any third party. However, in certain limited circumstances, we may need to share your information with the following parties:

• Payment Service Providers: Transaction information is shared with providers such as Touch 'n Go, GrabPay, Boost, ShopeePay, and banking institutions that process your FPX transactions, strictly for payment verification and processing purposes.
• Statutory Authorities: B9MYR may be legally required to disclose certain information to the relevant authorities when compelled to do so through a valid legal process.
• Technical Service Providers: Cloud service and technical infrastructure providers that help us operate the platform, subject to strict confidentiality agreements.
• Fraud Investigation Partners: For identity verification and fraud prevention purposes, certain information may be cross-checked with approved third-party services.

All third parties with whom we share data are bound by confidentiality agreements and must adhere to data protection standards that are equally as stringent as B9MYR's own internal standards.

5. Cookies & Tracking Technologies

The B9MYR platform uses cookies and similar tracking technologies to enhance the user experience and platform security. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login sessions, account verification, and security. These cookies cannot be disabled.
• Performance Cookies: Helping us understand how members use the B9MYR platform, which pages are visited most frequently, and where any technical issues occur.
• Preference Cookies: Stores your preferences such as language and region to deliver a more personalised experience.
• Analytical Cookies: Used to analyse overall traffic and usage patterns for platform improvement purposes.

You can manage your cookie settings through your web browser. However, disabling certain cookies may affect the functionality of the B9MYR platform. Please refer to your browser's help guide for more information on managing cookies.

6. Data Security

B9MYR continually invests in robust security infrastructure to safeguard your personal and financial information. Our security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and B9MYR's servers is protected using industry-standard encryption.
• Two-Factor Authentication (2FA): Members can enable an additional security layer to protect their account against unauthorised access.
• 24/7 Monitoring: Our systems are monitored around the clock to detect any suspicious activity or unauthorised access attempts.
• Regular Security Audits: The B9MYR platform undergoes periodic independent third-party security audits to ensure the highest standards are consistently maintained.
• Internal Access Controls: Access to members' personal data is granted only to B9MYR staff who require it to perform their designated duties.
• Secure Data Backup: All member data is securely backed up on a strict schedule to prevent data loss.

While B9MYR takes all reasonable steps to protect your data, no security system in the world can be guaranteed 100% secure. We therefore encourage you to take your own precautions as well, such as using a strong password and never sharing your login credentials with anyone.

7. Data Retention Period

B9MYR retains your personal information only for as long as necessary for the purposes stated in this Privacy Policy, or as required by Malaysian law. Generally:

• Active member account data is retained for as long as your account remains active on the B9MYR platform.
• Following account closure, certain personal data may be retained for up to seven (7) years for legal compliance and financial audit purposes as required under Malaysian law.
• Financial transaction records in MYR are retained for the period required by Malaysian financial authorities.
• Security logs and technical data are retained for a maximum of two (2) years for fraud detection and security purposes.

Once the required retention period has lapsed, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

8. Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as a B9MYR member have the following rights regarding your personal data:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request that we update or correct any information that is inaccurate or out of date.
• Right to Erasure: In certain circumstances, you may request that we delete your personal data, subject to any applicable legal obligations.
• Right to Restrict Processing: In certain situations, you may request that we restrict the way we process your data.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time, though this may affect your ability to use certain B9MYR services.

To exercise any of the rights above, please contact the B9MYR customer support team via email at [email protected]. We will process your request within 14 business days. We may require identity verification before proceeding with any data-related request.

9. Changes to This Privacy Policy

B9MYR reserves the right to modify or update this Privacy Policy from time to time in response to changes in legislation, technology, or our business operations. Whenever a material change is made, we will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to the email address registered with your B9MYR account.
• Displaying a prominent notice on the B9MYR platform homepage for a minimum of 14 days.

Your continued use of the B9MYR platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Us

If you have any questions, concerns, or complaints regarding B9MYR's Privacy Policy or how we handle your personal data, please do not hesitate to contact us. Our team is available to assist you 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available at the bottom-right corner of the B9MYR platform
• Frequently Asked Questions: Visit FAQ page us for answers to common questions

You may also refer to our Terms & Conditions us to learn more about your rights and responsibilities as a B9MYR platform member. For information on responsible gaming, please visit the Responsible Gaming us.